Grout bag (squeeze bag)

Don’t have any worries about damage or loss during transit. We take responsibility for these events until materials reach you. It’s a simple process to get replacement for what’s been damaged/lost:

- If shipment was delivered by parcel (Fedex, Ups, Dhl, etc.) please take photos and let us know the extent of damage (Photos are important because we need them to open our own claim with the carriers). We’ll either ship you replacement materials or refund you for whatever has been damaged, in a quick manner and without any hardship.

- If shipment is being delivered by freight, driver will ask you to sign a delivery document (called POD). Please indicate the damage or loss in that document, and take photos of both the damage and the document, then let the driver leave. Simply email us those photos and let us know the extent of damage, and we’ll ship you replacement materials. How important is it that you indicate the damage/loss on POD? Very important. We need it to open our own claim with the truckers, because without it, they’ll decline us right away.

- What happens if material appears to be free of damage from the outside but you run into some broken pieces after opening the boxes? Don’t worry. This is called “concealed damage” and we cover that as well!